During my stint working retail I noticed something about kids that most adults seem to ignore. Actually, the thing about the kids, is the kids themselves. Many of the adults in the store would only pay attention to kids if they were to do something obnoxious, or rude. Even fellow employees would ignore anyone who wasn't quite tall enough to see over the counter.
Let's look at something that happened about one month ago, where I was wandering around a Wal-mart looking for something trivial, which really means I was standing in place staring at something shiny. As I'm zoned out, two kids walk behind me, and stop at a nearby fixture - a brother and sister, about 8 and 12 years old. They looked a little lost, but I didn't want to be that creepy person that harasses children.
It wasn't until I overheard the little boy say to his sister;
“We can't find anything, 'cuz people keep lying to us!”
That my retail senses started tingling. I approached the kids, who were wary of a strange adult with no name tag or uniform helping them – it took some reassuring, but eventually I got them to the items they needed; things their mother had asked them to get, like food ingredients, toothpaste and batteries. Kids are human beings as well, and it sounded like this pair had hit multiple strikes on the customer service side of things.
Why, exactly, is it so hard to take a child seriously? Does our society pound into our heads that we need to protect, shelter, and nurture kids to the point of treating them like they're completely helpless? Once I'd assured them I wasn't going to do anything dishonest, both of them were helpful in explaining what they were looking for, which most adults have a very hard time with. And I quote; “I'm looking for a book, and it's blue. No, that's all the information I wrote down.” Said the stupid woman to the customer service people.
My second encounter with something like this happened a few days ago, at a small arts and crafts store near my house. I was on the prowl, looking for yarn, which I've never purchased before – so I probably wandered around more than I would have normally. My timing at the register was synced up with a nasty woman who was almost dragging her curious little girl around the store. This mother acted like she was used to having her daughter on a harness and leash, but left it at home this time.
This little girl was adorable, probably no older than 4, she wasn't grabbing things – she just looked at pretty stuff; Beads, colored felt, paints. To me, this is a relatively normal, well behaved child. At the register, the little girl wanted to ask her mom what something was, so she politely tried to get her mothers attention, by quietly saying “mommy, whats that?”
The mom, who had been berating the cashier for five minutes about how little he knew about the store, was clearly irritated by the interruption. Her response to the quiet question was to forcefully grab the little girl by her arm and say “I told you not to interrupt me when I'm talking to real people.”
The cashiers jaw dropped, and the expression on his face was like he was reciting a ten step program - reminding himself it was illegal to beat snobby women in the head with a cash register. I now had the option to defend the cashier from the insults, or defend the little girl who hadn't done anything wrong.
I leaned forward and behind the woman, giving the cashier time to regain logical speech patterns, and said “That wasn't necessary” to the mother. She shot me a look that would have Medusa stone cold, and I smiled at her. When the mothers' attention had gone back to the cashier, I let the little girl show me the packet of colored, shaped foam that she wanted to ask about.
As the mother and daughter combo left, I overheard a much quieter “And you don't have to bother strangers, either” with no physical contact or anything else of the sort. I then apologized to the cashier for not standing up for him, when he said I'd made his day by saying anything at all.
I would call this a good example of creating an early learning handicap. If someone asks a question, and is met with an aggressive or negative response, what are the chances of them asking more questions? What about a small child, picking up and learning about the world around them, being put in their place by impatience? I don't mean to rant, but how can we blame children for the way they turn out, when something is clearly wrong with the development process on the adult level?
Now imagine me, only treating kids like real people.
Friday, August 15, 2008
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6 comments:
I had a similar experience at work the other day: This little girl was asking her mom if she could see the cats, and her mother rudely said "no, we've got to go to dinner"...what's more important, just giving depressed cats who are in need of a home a little attention, or to spend a ridiculous amount of money on food they don't really need..?
P.S. See, I read your blog!
Eh, kids get a bad image because many of them are annoying little creatures. To be fair, so are their parents. I used to get annoyed when I saw a kid screaming or throwing things, but I have since learned that most of the time it's just the result of shoddy parental roles.
The little girl of which you spoke in the yarn store seemed perfectly reasonable while her mother completely out of line. 'Real people', I scoff at that statement.
When it comes to parenting, I shudder for future generations. I see people roughly my age spawning, yet they mostly have no idea just what the $#%% they're doing.
Here's a little side story for you. Roughly a month back I was having lunch with a friend and we noticed that a family of six left the remnants of their lunch on the table and they left no tip. Family of 6, two adults and four children and not ONE threw away their garbage. So I approached the father (Because I'm sexist) and calmly offered that he might be teaching his children a bad lesson by just leaving his garbage and that the proprietor of that establishment does not general 'wait' on people in such a manner. His response?
'I've got kids, fuck off!' He and family then promptly boarded a bus and left. I ended up busing the table.
:: shrugs ::
Good write up my friend
There was a little girl in the store yesterday, whom, according to Daniel who was back in kids at the time, had been abandoned in kids by her parent so that they could go shop. I wandered back there to put something away, when she approached me and very cheerfully and politely asked me where the restroom was. I showed her and went on my merry way.
Not a minute later we hear this man angrily calling out a name and grumbling and storming around the store. Finally he gets an answer from the little girl who was coming out of the restroom. He shouted at her about "DON'T WANDER OFF!" to which she replied "I was in the bathroom!"
Still, he was furious with her, and all of us a customer service were like "...but he left her there." Had she gone to the restroom two minutes earlier, he never would have known.
I just don't get it sometimes. Since when is it okay to leave your child unattended anywhere? And when is it okay to scream at them in the middle of a public place? I mean, what was she supposed to do? Just wait until he decided to drag his ass back there so she could inform him that she had to pee?
Some people should never breed.
lol sorry for ranting a bit. XD
People wonder whats wrong with society. I'll tell you whats wrong with society: about the time my generation was born, parents stopped raising their kids. Granted, there are still exceptions (thank god), but the TV became the babysitter and the harnesses and leashes (which i CANNOT believe actually exist) became a substitute for holding your childs hand. What happened to that quality PERSONAL contact between parents and children? I swear, half the time, I feel like parents dont even know their own kids anymore. They're too busy making sure their own lives go smoothly to notice the impact they're having on the life that THEY created.
GR. Its ridiculous.
i will admit i'm always skeptical when i see a kid wandering around the store, because more times than not they're loud, obnoxious, and disrespectful. but sometimes, you get those really polite kids who, even though you can tell they're scared because they're not too sure how to go about it, come up and ask you for something. they stumble over the words and go 'ummm' about every other word, but they're trying and doing the best they can. that's when i'm patient and wait for them to finish speaking... in short i treat them like the grown up they're trying to be. it works. they stop being scared, gain confidence and say 'hey, that wasn't so bad. i bet i can do better next time.'
and then you get the other kind, the majority, the ones who obviously have the parents that are in the mind set of 'they're kids, and that's just how kids act,' or 'if you just leave them alone and let them grow up on their own, they'll turn out just fine.' i'm sorry, but you're WRONG! did you think parenting was going to be easy? did you think your parents just sat back and watched tv while you were running around town doing whatever you wanted? (though, admittedly, that's probably what happened in some cases.) these children run around, knock people and books over without hesitation or apology, and treat the store like a jungle gym and everyone else like they're trash. and that, in no way, shape, or form is ok.
a few month ago, i was working back in kids and there were a group of about three or four kids back there. they started screaming, running around, and climbing on the book shelves and fake trees by the stage. it was so bad that everyone in the store heard them, and kim said she wouldn't blame me if i flew off the handle and killed them. what really pissed me off wasn't the kids, though it was a contributing factor to my attitude that evening, but the parents. they were, get ready for this, SITTING BACK IN KIDS, WATCHING THEM DO THIS, AND NOT DOING A DAMN THING ABOUT IT!!! what the hell? what is so screwed up in your mind that you think this is ok behavior in a store???
though most of my experiences with children at work have been sour ones, i feel i must share this last one that just happened to me on monday. a little girl, she couldn't have been more than three years old, wasn't looking where she was going and almost ran into me. while most kids in this situation, especially ones that young, will continue on their way, this girl actually stopped and said 'oh! i'm sorry. excuse me.' it was the cutest damn thing and so refreshing i wanted to find her parents and thank them for doing their job so wonderfully.
wow... what a rant. maybe i should just start my own blog.
My first job was at a concession stand at a pool. My job basically involved selling candy and soda. Naturally this drew a good amount of children. So it didn't shock me when I had to stick my head out the window to see the little boy with two quarters in his hand. What did shock me was that his parents sent a child who hadn't yet learned to speak (I picked up about 12 different things before I found the target of his pointing) off by himself to purchase something. I decided to watch him when he walked back to at least see how far away his parents were sitting. His mother was laying in a lounge chair. With a towel over her face.
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